Prometheas Technologies
ServiceNow practiceServiceNow · GRC / IRM

Risk and audit workflow your second line will actually use.

GRC fails when it's a separate world from the teams doing the work. We integrate GRC into the operational tools your first-line owners already live in — so controls evidence collection happens as a side effect, not a quarterly fire drill.

What it is

Governance, Risk & Compliance

GRC (now called IRM — Integrated Risk Management) covers Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management, and Business Continuity. Done right, it turns the board's risk appetite into testable controls and keeps auditors on your side.

When we recommend it

Fit signals.

  • SOX, SOC 2, ISO 27001, DORA, or regulator-specific programs are manual spreadsheets today
  • Control testing is quarterly and painful
  • You have a vendor risk program but it lives in email
  • Business continuity plans haven't been tested in 18+ months
  • Policy exceptions are rubber-stamped or untracked
Capabilities

What we deliver in GRC.

Every capability below is practiced across multiple production engagements — not a scoping checklist.

Policy & Compliance

  • Authority document management (NIST, ISO, CIS, sector frameworks)
  • Control harmonization across overlapping frameworks
  • Continuous control monitoring via integrations
  • Attestation workflow + evidence management

Risk Management

  • Risk taxonomy + risk register design
  • Bottom-up + top-down risk assessment workflows
  • KRI automation from operational data
  • Risk reporting to the board, first line, and second line

Audit Management

  • Internal + external audit engagements
  • Finding tracking + remediation workflow
  • Evidence collection tied to controls
  • Reporting packs for audit committees

Vendor Risk & BCM

  • Vendor onboarding + continuous monitoring
  • Third-party incident + data-breach workflows
  • Business impact analysis (BIA) workflows
  • Recovery plan management + exercise tracking
Engagement patterns

The shapes this work
usually takes.

Controls harmonization

Typical: 10–14 weeks. Collapse overlapping frameworks into a single mapped control library. High-leverage before any rollout.

Vendor Risk Management rollout

Typical: 8–12 weeks. Self-contained, often the first GRC engagement; proves the platform to second line.

Continuous Controls Monitoring

Typical: 12–16 weeks. Integrations that evidence controls automatically. Reduces manual attestation load.

GRC managed service

Monthly. Control library maintenance, integration hygiene, roadmap facilitation with second line.

What goes wrong

Pitfalls we've seen
and how we avoid them.

Framework-per-team rollouts

One team runs SOX in GRC, another runs SOC 2 in a spreadsheet. You end up doubling the work. Harmonize first.

Risk register by workshop only

Annual risk workshops produce a register that's stale by March. Bottom-up KRI automation keeps it alive.

Over-modeled controls

Every control mapped to every framework. Nothing gets tested. Less is more — own fewer, test better.

Second-line resistance

GRC rolled out without second-line buy-in becomes shelfware. Their process shapes the tool, not the other way around.

FAQ

Common questions about GRC.

ServiceNow rebranded GRC to IRM a couple of years ago; most customers still say GRC. The underlying capabilities are the same: policy, risk, audit, vendor, BCM.

Other ServiceNow modules

GRC on your roadmap?

Thirty minutes with Rohan. Architecture sketch, candid second opinion, scope estimate — no slides.

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