Security response workflow, not security theatre.
SecOps only works if it fits the SOC's existing runbook — not the other way around. We integrate ServiceNow SIR and VR into real threat intel, ticketing, and patch pipelines, with automation that security teams actually turn on.
Security Operations
SecOps comprises Security Incident Response (SIR), Vulnerability Response (VR), Configuration Compliance, and the orchestration layer that connects them to your SIEM, EDR, ticketing, and patching tools. It's where security and IT operations have to collaborate cleanly — or visibly fail.
Fit signals.
- Security alerts are triaged in one tool, remediated in another, reported in a third
- Patch SLA compliance is a spreadsheet, not a dashboard
- Your SOC has automation ambition but no working orchestration layer
- Regulators want evidence of your response process, not just the response
- You need a single source of truth for security posture across the estate
What we deliver in SecOps.
Every capability below is practiced across multiple production engagements — not a scoping checklist.
Security Incident Response
- Playbook design + orchestration
- SIEM integration (Splunk ES, Sentinel, Chronicle)
- EDR integration (CrowdStrike, SentinelOne, Defender)
- MITRE ATT&CK mapping + analytics
- Threat intel enrichment (MISP, VirusTotal, partner feeds)
Vulnerability Response
- Scanner integration (Qualys, Tenable, Rapid7, AWS Inspector)
- Risk-based prioritization (risk score + asset criticality)
- Patch orchestration via SCCM, Intune, Jamf, Ansible
- Exception workflow with time-boxed approval
Configuration Compliance
- Benchmark-based scanning (CIS, DISA, custom)
- Drift detection + remediation workflow
- Evidence export for auditors
Engineering
- Flow Designer playbooks with versioning
- ATF coverage for critical flows
- Metrics — dwell time, MTTR, patch SLA by criticality
- Managed service with analyst enablement
The shapes this work
usually takes.
SIR rollout
Typical: 10–14 weeks. Integrate your SIEM + EDR + threat intel, orchestrate the top 5 playbooks, measure dwell time.
VR rollout
Typical: 8–12 weeks. Scanner integration, risk-based prioritization, patch orchestration.
SOC automation uplift
Typical: 12–16 weeks. Starts with existing SIR/VR; layers automation selectively with a human-in-the-loop pattern.
Managed SecOps service
Monthly. Playbook tuning, metrics reviews, integration maintenance, L3 engineering support.
Pitfalls we've seen
and how we avoid them.
Playbooks designed by product, not SOC
Nobody in the SOC will use them. Every playbook we ship is validated against how the analyst actually works.
Integration breadth over depth
Five half-wired integrations beats ten that might work. We prioritize depth, then expand.
No exception workflow
Patching fails, the ticket piles up, the dashboard goes red, everybody ignores it. Exceptions need to be a first-class flow, not a side effect.
Automation without guardrails
Automated containment actions need audit trail and revert paths. We build both from day one.
Common questions about SecOps.
Evaluate critically. ServiceNow SecOps adds value when security response needs to cross the IT/SecOps boundary — patching, change management, asset context. If your work stays within the SOC, a dedicated SOAR may fit better. We'll tell you honestly.
SecOps on your roadmap?
Thirty minutes with Rohan. Architecture sketch, candid second opinion, scope estimate — no slides.
Book the call