ServiceNow for banks and insurers that can't afford surprises.
BFSI estates live and die by auditability. Our ServiceNow practice builds ITSM, ITOM, and GRC for regulated institutions where every change, alert, and control test leaves a trail the regulator will eventually read.
Pressures shaping
the roadmap.
- Regulators moving faster than IT
DORA, DPDPA, and the next framework will land on a platform that's still spreadsheets for control evidence.
- Legacy cores you can't rip out
Change management has to integrate with a system built in 2003 and isn't going away in 2028.
- Audit evidence as a fire drill
Control testing and audit prep are quarterly heroics instead of continuous artifacts.
- Fraud & conduct surveillance maturing faster than IT ops
SecOps has to keep pace with lines of business that see the risk quicker than the platform does.
The plays we run
in this intersection.
- GRC as continuous controls
Authority documents harmonized across frameworks, control testing automated where possible, evidence captured as a side effect of the work.
- Change management with teeth
Change gates integrated with deploy pipelines and the core-system change windows that actually matter.
- SecOps that crosses IT/Security
Playbooks that route smoothly between the SOC and IT ops — including patch orchestration against the legacy core.
- CMDB grounded in source of truth
Integration from Terraform, cloud APIs, and legacy asset systems so change impact analysis is a number, not a guess.
What the engagement includes.
- ITSM consolidation across lines of business
- ITOM + AIOps with risk-weighted correlation
- GRC rollout (policy, risk, audit, vendor)
- SecOps / SIR / VR wired to SIEM + SOC tooling
- Custom Apps for regulated workflows (claims, onboarding, loan ops)
- Managed service with named service manager
Audit-ready by default.
“We don't deliver workflows. We deliver fewer pages at 2am.”
12 years building enterprise ServiceNow programs. Led ITOM and SecOps rollouts for telcos, insurers, and SaaS unicorns.
Full profileServiceNow × BFSI on your roadmap?
30 minutes with Rohan Shah. No slides, no deck — an architecture sketch, a scope estimate, and a candid second opinion.
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