−38%
Avg claims cycle
2.4×
Agent throughput
+22
Member NPS
Problem
A 28-step manual claims workflow, three disconnected systems, and a 14-day average cycle were costing Curotech members and renewals.
Approach
Salesforce Service Cloud as the system of record, custom claims orchestration on Lightning, document AI for intake, and a unified member portal. Re-platformed without disrupting open claims.
Outcome
Cycle time down 38%, agent throughput up 2.4×, and a member NPS lift that survived the first renewal cohort.
“The Prometheas team didn't just configure Salesforce — they rebuilt how we underwrite, adjudicate, and communicate with members. That's rare.”
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