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Northline Logistics
OutSystems control tower for a regional 3PL
−52%
Exception resolution
+30%
Book per dispatcher
18 wks
Time to go-live
Problem
Northline's dispatch team was reconciling fleet, warehouse, and carrier data across four systems by hand. Every exception — weather, a missed dock appointment, a late carrier — compounded across the shift.
Approach
An OutSystems-powered control tower that unifies dispatch, warehouse, and carrier events in one screen. Custom integrations into their legacy TMS and WMS, plus a mobile app for floor supervisors built on the same platform.
Outcome
Exception resolution time cut by half; the dispatch team ran a 30% larger book of business with the same headcount the following quarter.
“Prometheas built a control tower in a quarter that my last vendor quoted us a year for. OutSystems was the right call — we underestimated how much ground we could cover in 18 weeks.”
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