−71%
Alert noise
−52%
Change failure rate
$420K
Annualized savings
Problem
Datalynx's ops team was drowning in noisy alerts, manual change reviews, and inconsistent CMDB data. MTTR was trending up despite hiring.
Approach
ServiceNow ITOM Discovery + Event Management with custom AIOps correlation rules, integrated Change Workbench, and a CMDB rebuild grounded in source-of-truth tooling. Practice lead embedded full-time for the first quarter.
Outcome
Alert noise cut by 71%, change failure rate halved, and a fully-paid-for engagement inside the first year of run-rate savings.
“Prometheas's ServiceNow practice lead operated like our own staff engineer. The institutional knowledge they left us with is the win we didn't expect.”
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