Workflow automation for operations that still run on manual handoffs.
Prometheas automates enterprise workflows across service operations, CRM, ERP-connected processes, documents, approvals, cases, portals, and custom applications. We use the right mix of platform workflow, integration, low-code, AI assist, and custom software so automation improves operations instead of creating a brittle black box.
Work moves through a visible workflow instead of unmanaged email and spreadsheet queues.
Automation includes ownership and escalation for the cases that do not fit the happy path.
Leaders can see volume, status, bottlenecks, SLA risk, and improvement opportunities.
Pressures shaping
the buying decision.
- Work moves through email and spreadsheets
Requests, approvals, exceptions, handoffs, and evidence are scattered across inboxes, shared drives, and manual trackers.
- Automation is fragmented
Different teams build different automations with no shared ownership, support model, or integration pattern.
- Exceptions still overwhelm teams
The happy path is automated, but ambiguous cases, missing data, and cross-system follow-up still rely on humans.
- No operating visibility
Leaders cannot see where work stalls, who owns the next step, or whether automation is actually reducing effort.
The plays we run
to ship safely.
- Map the workflow before tooling
We define triggers, roles, decisions, data, exceptions, integrations, approvals, and reporting before choosing a platform.
- Use platform strengths
Automation may live in ServiceNow, Salesforce, OutSystems, custom apps, integration middleware, or AI-assisted workflows depending on ownership and fit.
- Keep exceptions visible
Exception queues, escalation paths, SLAs, and audit trails are designed as first-class parts of the workflow.
- Measure operational impact
We define cycle time, touch time, backlog, error rate, and adoption signals so automation value is visible.
Where this
creates leverage.
- Service and support workflow automation
Automate intake, triage, routing, approvals, escalations, and follow-up across service operations.
- Back-office process automation
Automate procurement, finance, HR, compliance, claims, onboarding, or shared-services workflows.
- Document-driven automation
Classify, extract, summarize, route, and review document-heavy work with human control.
Sized to the
risk and scope.
- Workflow automation assessment
2-3 weeks to map the workflow, quantify manual effort, and choose the right automation route.
- Focused automation build
6-12 weeks for one workflow with integrations, reporting, exception paths, and launch support.
- Automation roadmap and team
A dedicated team that improves multiple workflows over a quarterly roadmap.
Supporting systems, not the main story.
We choose tools around ownership, risk, integration needs, and lifecycle cost. Buyers should see this as implementation support, not the definition of the solution.
What the engagement includes.
- Workflow discovery and process redesign
- ServiceNow, Salesforce, OutSystems, and custom workflow automation
- Approval, routing, notification, and escalation design
- Document intake, classification, summarization, and extraction
- API and ERP-connected workflow integration
- Automation reporting, monitoring, and managed support
Pharma and regulated operations
Workflow modernization for regulated approval, evidence, and reporting processes.
Role-based approval workflow
Logistics and dispatch operations
Operational control tower for dispatch, warehouse, carrier, and exception-management teams.
Shared dispatch and exception view
Financial-services operations
Salesforce service operations modernization for regulated customer and internal service teams.
Case ownership and escalation redesign
“A product is not finished when it launches. It is finished when customers can use it and the business can run it.”
Leads digital product engineering for customer portals, SaaS platforms, mobile apps, cloud modernization, and AI-enabled product experiences.
Full profileWorkflow Automation on your roadmap?
30 minutes with Kabir Malhotra. No slides, no deck — a practical architecture sketch, scope estimate, and candid second opinion.
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