Managed services
and dedicated teams.
Prometheas supports ServiceNow, Salesforce, OutSystems, custom applications, cloud platforms, QA, enhancements, and application maintenance for organizations that need accountable delivery capacity after go-live. This is recurring ownership, not a vendor who disappears after UAT.
Run, evolve, optimize.
Every managed service engagement is scoped to a ticket volume, release cadence, and business-outcome set — not a seat count.
Support & operations
- Tiered support across platforms
- Incident, problem, change management
- Root-cause analysis and remediation
- 24/7 coverage for P1 / P2 available
Dedicated teams
- ServiceNow and Salesforce specialists
- Full-stack application teams
- QA and regression engineers
- Named delivery and service ownership
Releases
- Monthly release trains
- Regression & performance testing
- Platform upgrade management
- Hotfix & emergency release playbooks
Evolution & roadmap
- Quarterly roadmap planning
- Feature design & delivery
- Modernization and improvement backlog
- Platform-health audits twice yearly
User adoption
- Training, documentation, enablement
- User-feedback loops & analytics
- Power-user communities
- Change comms for major rollouts
Advisory
- Technology & license advisory
- Vendor assessment & sourcing
- Roadmap facilitation with your execs
- Quarterly business review
A predictable operating rhythm.
Transition
Knowledge transfer, runbook capture, baseline metrics. Fixed fee, 2–4 weeks depending on estate.
Steady state
Dedicated service manager, practice specialists, QA coverage, weekly ops review, and monthly release train.
Evolution
Quarterly roadmap with you, enhancement delivery alongside support, twice-yearly platform-health audit.
QBR
Business-outcomes review with your exec sponsor. Adjust scope, service commitments, and specialist coverage up or down.
Common questions about managed services.
No. Every engagement has a named service manager, documented service expectations, and a quarterly business review tied to outcomes such as response time, change quality, user-reported issues, and adoption. Managed service is bought around operating outcomes, not seats.
Ready when you are.
Book a direct 30-minute working session with a service manager, our Managed Services practice lead. Clarify the outcome, risks, delivery shape, and practical next step.