SolutionsAI & Data

AI copilot for enterprise workflows.

Prometheas builds enterprise copilots that sit inside real workflows: service desks, Salesforce service operations, ServiceNow operations, claims and case teams, shared-services groups, and internal knowledge estates. The focus is not a generic chatbot; it is a governed assistant that improves daily work with source grounding, permissions, evaluation, and human review.

Talk to Kabir Product Engineering practice

RAG

Grounded retrieval

RBAC

Permission-aware access

Human

Review for sensitive actions

Managed

Quality tuning available

Expected outcomes

Faster knowledge lookup

Teams find policies, ticket context, account history, or operational guidance faster without leaving the workflow.

More consistent service work

Summaries, drafts, classifications, and recommendations follow governed sources and review paths rather than individual habits.

AI that can be operated

Quality, cost, usage, permissions, feedback, and escalation are visible enough for leaders to manage after launch.

What buyers are trying to solve

Pressures shaping
the buying decision.

Knowledge exists but work still slows down
Teams have policies, tickets, cases, documents, and system records, but staff still spend too much time searching, summarizing, and stitching context together.
Generic chatbots do not fit enterprise workflows
A standalone assistant can answer questions, but service teams need context, permissions, action boundaries, escalation, and audit history.
Sensitive workflows need control
Regulated or customer-facing teams cannot let a model invent answers, expose restricted data, or take actions without review.
No quality standard for AI responses
Leaders need evaluation sets, feedback loops, answer traceability, and production monitoring before a copilot can be trusted.

How Prometheas delivers

The plays we run
to ship safely.

Workflow-first copilot design
We map the user journey, source systems, decisions, handoffs, risk levels, and human approval points before choosing the model or interface.
Grounded retrieval and permissions
Answers are grounded in approved knowledge and operational data, with role-aware access and clear citations or source references where needed.
Human review for sensitive actions
The copilot can summarize, draft, classify, recommend, and prepare next steps while humans approve high-risk or customer-visible actions.
Evaluation before scale
We build scenario tests, expected-answer sets, red-team prompts, feedback capture, and quality dashboards before expanding usage.

Use cases

Where this
creates leverage.

Service desk copilots
Summarize incidents, suggest next actions, retrieve known fixes, prepare handoffs, and route escalations inside ServiceNow or similar tools.
Salesforce service copilots
Surface customer context, draft responses, summarize cases, recommend knowledge, and prepare follow-up tasks for service teams.
Claims and case copilots
Read evidence, identify missing information, summarize documents, draft internal notes, and escalate decisions with an audit trail.
Internal knowledge copilots
Answer employee or shared-services questions from governed policy, process, product, and operational knowledge sources.

Delivery shape

Sized to the
risk and scope.

Copilot opportunity assessment
2-3 weeks to map workflows, users, source systems, risk tiers, permissions, and the best first copilot use case.
Governed copilot pilot
8-12 weeks for one workflow with retrieval, permissions, evaluation, human review, and adoption instrumentation.
Production copilot rollout
12-20 weeks for a broader release with integrations, monitoring, operating routines, feedback loops, and support handoff.
Managed copilot improvement
Monthly quality review, prompt and retrieval tuning, cost control, model evaluation, and new workflow expansion.

Technology involved where needed

Supporting systems, not the main story.

We choose tools around ownership, risk, integration needs, and lifecycle cost. Buyers should see this as implementation support, not the definition of the solution.

Approved model providersRAG and vector retrievalServiceNow and SalesforceKnowledge bases and document storesPermission and identity systemsEvaluation and monitoring tooling

Capabilities in this solution