Southeast Asia enterprise technology company
CMDB and ITOM modernization for operations teams that needed service-impact clarity.
Outcome signals
Enterprise technology / SaaS operations
Operations teams had a populated CMDB, but did not trust it for change impact, incident routing, or service ownership. Event sources produced noise, service relationships were incomplete, and second-line teams kept separate spreadsheet views of priority services.
Implemented ServiceNow CMDB and ITOM improvements, connected approved source systems, tuned event routing, documented ownership rules, and supported the first operating cycle with the client's platform and operations teams.
Improved CMDB trust, cleaner event triage, and a more reliable service-impact view for priority services.
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