“We don't deliver workflows. We deliver fewer pages at 2am.”
Focus areas
Current, not framed.
Recertification is on a rolling calendar — nothing below is more than a cycle old.
- ServiceNow Certified Master Architect
- CIS-ITSM
- CIS-ITOM
- CIS-SecOps
- CIS-RiskCompliance
Where Rohan shows up.
Articles & reports by Rohan.
ServiceNow ITSM Implementation Playbook
A senior implementation guide for incident, problem, change, request, knowledge, SLA, reporting, and adoption design in ServiceNow ITSM.
ServiceNow Managed Services Operating Model
A decision-led operating model for running ServiceNow after go-live, covering support tiers, enhancement governance, service targets, release cadence, platform health, and continuous improvement.
ServiceNow Modernization Playbook 2026
A decision-led modernization guide for turning ServiceNow into a governed enterprise workflow, data, integration, and AI-ready operating platform.
ServiceNow CMDB Rebuild Playbook
A decision-led CMDB rebuild guide for class design, source-of-truth strategy, IRE, reconciliation, service mapping, ownership, migration, and continuous data hygiene.
Enterprise technology / SaaS operations
CMDB and ITOM modernization for operations teams that needed service-impact clarity.
Enterprise IT services and shared services
AI-assisted knowledge and service-triage pattern for teams with large internal knowledge estates.
Work with Rohan directly.
30 minutes, no slides. Architecture sketch, candid second opinion, scope estimate.
Book the call